Subscription / License FAQ

How to Manage or Cancel Your Subscription #

To manage your subscription with a new card or updated billing info associated with the card on file.

• ✅ Check your email for a message from support@ubuyfirst.com when you originally subscribed— It contains your license key and a subscription URL link.
• Click the link to open your subscription details page.
• From there, you’ll have the option to edit or cancel your subscription.

🔍 Before providing cancellation info, ask the user why they want to cancel if possible.

Upgrading or Downgrading #

• 🔄 There is currently no built-in way to upgrade or downgrade a subscription.
• Users must cancel the current plan and sign up for a new one.
• An easier upgrade/downgrade method is in development this year.