How to Manage or Cancel Your Subscription #
To manage your subscription with a new card or updated billing info associated with the card on file.
- ✅ Check your email for a message from support@ubuyfirst.com when you originally subscribed— It contains your license key and a subscription URL link.
- Click the link to open your subscription details page.
- From there, you’ll have the option to edit or cancel your subscription.
🔍 Before providing cancellation info, ask the user why they want to cancel if possible.
Upgrading or Downgrading #
- 🔄 There is currently no built-in way to upgrade or downgrade a subscription.
- Users must cancel the current plan and sign up for a new one.
- An easier upgrade/downgrade method is in development this year.
Frequently Asked Questions #
Subscriptions #
- How do I reset my license on my PC?
A: If you’re having issues activating your license or keep experiencing an activation loop after restarting, you can try these methods:
- Delete the license.lic file located at: C:Users/YourUsername/AppData/Roaming/uBuyFirst
Note: If you don’t see the AppData folder, enable Hidden Items in your File Explorer settings. - For IPManager specifically, you may need to delete everything in this folder:
C:/ProgramData/IPManager.
Then start the program again.
- Delete the license.lic file located at: C:Users/YourUsername/AppData/Roaming/uBuyFirst
- How many devices can I activate my license on at the same time?
You can activate your license on up to three computers at the same time. Once you’ve hit the three-device limit, you’ll need to have your license reset before activating on any additional devices.
This is not a problem, simply message us through support or send an email to support@ubuyfirst.com, and we’ll reset your license activation limit.
- What should I do if I reach the three-device activation limit?
Email support@ubuyfirst.com with your license key to request a reset.
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- How do I transfer my license when switching to a new computer?
- Download the installer from ubuyfirst.com/license-key.
- Back up your settings from your old computer.
- Install on new computer
- Enter your license key
- Import your backup file
- Are there any promotions or discounts available for new users?
Occasionally, we may offer promotions. If you are a new user seeking a discount, contact support. However, the best standard discount is the annual subscription option.
- How can I confirm that my license was successfully activated?
You’ll receive a confirmation email at your registered email address.
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- Do you offer a discount for an annual subscription?
Yes, we offer a discount for users who purchase an annual subscription.
Visit : https://sites.fastspring.com/harvestmobile/product/annual-enterprise
- What limitations does the free version have compared to the trial or paid subscription?
- Limited search terms
- Limited external data source connectivity
- Restricted custom rules features
- Lower priority during peak times
- What subscription plan do I need to connect UbuyFirst results to Telegram or Pushbullet?
You must have an Enterprise license to use Telegram or Pushbullet integrations.
- Which devices and operating systems are compatible with UbuyFirst?
The core UbuyFirst application runs on Windows devices only.
- How can I update my billing information or change my payment method?
You can update your payment method by using the link provided in your original subscription confirmation email.
- Is there a version of UbuyFirst available for Mac, Linux, or mobile devices?
Currently, no. However, you can check out our Lite version for alternate device compatibility. We are actively working on expanding platform options in the future.
- Will using UbuyFirst on two devices at the same time cause performance issues?
Normally no, but during peak times, using multiple devices could slightly affect performance. If you consistently need heavy usage across multiple devices, it’s better to have a second license.
- Can two users use UbuyFirst at the same time with one subscription?
Yes. Enterprise licenses allow up to three concurrent users. Free version allows only one device at a time.
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- What happens if I don’t upgrade after my trial period ends?
Your account converts to the free version with limited functionality.
- What features are available with the trial license?
The trial provides access to the full Enterprise version with all features, including enhanced speed and external data connectivity.
- Which subscription plan do I need to purchase items using Commit to Buy?
You need to have an Enterprise license to access Commit to Buy functionality. You must also opt-in within the app.
- If I want to upgrade, do I need to cancel my current subscription first?
Yes. Cancel your current subscription first using the instructions in your confirmation email and then subscribe to the upgraded plan .
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- How do I upgrade or change my subscription plan?
Currently, there’s no direct upgrade path. You’ll need to cancel your current subscription and purchase the new one.
- Where can I download the UbuyFirst installer again if I need it?
You can re-request the download from https://ubuyfirst.com/get-started/
- Do I need to back up my settings, keywords, and configurations before moving to a new device?
Yes, it is recommended. Perform a backup on your current device before switching so you can easily restore all your keywords, settings, and configurations.
- How many times can I reset my license under my subscription?
We officially allow three activations but handle reset requests case-by-case. Contact our support team when needed.
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